Privacy Policy

1. Introduction

Syncra values privacy and is committed to safeguarding personal and operational data. This Privacy Policy explains how information is collected, used, stored, and protected when users access Syncra’s website or interact with related services. By using this website, you agree to the practices described here.

2. Information We Collect

Syncra collects information to ensure effective communication, improve user experience, and maintain website performance. The information collected may include:

Personal Information

  • Name, email address, company name, and contact details submitted via forms
  • Information provided during inquiries, demo requests, or consultations

Technical and Usage Information

  • IP address, browser type, operating system, and device information
  • Website interaction data such as pages visited, time spent, and navigation patterns

This data helps Syncra understand user needs and optimize digital experiences.

3. How We Use Information

The information collected is used strictly for legitimate business and operational purposes. Syncra uses collected data to:

  • Respond to inquiries and provide requested information
  • Communicate about products, updates, or relevant services
  • Improve website functionality, performance, and usability
  • Conduct internal analysis to enhance platform offerings

Syncra does not use personal data for unrelated or unauthorized purposes.

4. Data Related to the Syncra Platform

Data processed through the Syncra RTLS platform is handled separately from website data and is governed by contractual agreements with clients.

This may include:

  • Location and movement data of assets, people, or inventory
  • Operational and analytical insights generated by the platform
  • Safety alerts and system-generated intelligence

Such data is processed only under client instructions and in compliance with applicable data protection laws.

5. Cookies and Tracking Technologies

Syncra uses cookies and similar technologies to improve website experience and performance.

Cookies may be used to:

  • Analyze website traffic and usage trends
  • Improve page load efficiency and navigation
  • Remember user preferences during sessions

Users can manage or disable cookies through their browser settings. Disabling cookies may affect certain website functionalities.

6. Data Sharing and Disclosure

Syncra respects data confidentiality and does not sell or trade personal information.

Data may be shared only:

  • With trusted service providers supporting website operations under confidentiality obligations
  • When required by law, regulation, or legal process
  • To protect Syncra’s rights, security, or legal interests

All third-party access is limited to what is strictly necessary.

7. Data Security

Syncra implements reasonable technical and organizational safeguards to protect collected data.

Security measures include:

  • Controlled access to systems and data
  • Secure storage and data handling practices
  • Regular monitoring to prevent unauthorized access or misuse

While no digital system is entirely risk-free, Syncra continuously works to minimize security risks.

8. Data Retention

Data is retained only for as long as necessary to fulfill its intended purpose.

Retention depends on:

  • Business requirements
  • Legal and regulatory obligations
  • Contractual responsibilities

Once data is no longer required, it is securely deleted or anonymized.

9. User Rights

Depending on applicable regulations, users may have the right to:

  • Access their personal information
  • Request corrections or updates
  • Request deletion, where legally permitted

Requests can be submitted through Syncra’s official contact channels.

10. International Data Transfers

To support global operations, data may be processed across different regions. Syncra ensures appropriate safeguards are applied in compliance with relevant data protection laws.

11. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be reflected on this page, and continued website use constitutes acceptance of the revised policy.

12. Contact Information

For questions or concerns related to privacy or data handling, users may contact Syncra through the official contact details available on the website.